About Hotvero

Frequently Asked Questions

 

You can find below answers to the questions most commonly asked by the buyer. If there is anything else you want to ask, contact us.

How To Order On Hotvero?

Choose a T-shirt, sweatshirt, hoodies or product from any other hotvero you like, then choose the appropriate size and color. Click add to cart or Paypal express checkout, enter your name, address and phone number. If there is additional, please provide a note in the memo field.

How Long Will My Order Be Processed?

Your order will be treated after all payment is completed. Our time to process your order 1-3 days working time. We hope you will be patient waiting for the process of manufacture, packaging, and delivery. Tracking number will be given immediately if your order process is complete.

How long is Delivery Time?

For shipping within the United States takes 5-7 business days, Canada takes 7-14 working days, while outside US and Canada takes about 14-25 business days. The length of delivery is relative, depending on each of the nearest post office. In the case of natural disasters such as storms or holiday seasons of heavy traffic, all shipments are delayed. I beg you to be patient waiting for him. Some items were containing copyright; we will send from China. I apologize about that.

How Can I Track My Orders?

Each order will give us proof of delivery in the form of tracking number that you can see in your account and can be tracked online through usps.com, 17track.net, or en.4px.com.

What If My Order Is Not Up At The Time Specified?

Please try to contact the nearest post office in your area first. If the goods have not arrived yet, do not be ashamed to call on us.

What If My Order Is Missing On Delivery Time?

If you have contacted the nearest post office and indeed your order is not there, then we will check it first and will replace it if it is proven your order is lost.

Problem With Your Purchase?

What is covered by the Hotvero Money Back Guarantee?

You are covered by Hotvero Money Back Guarantee for almost every purchase on Hotvero.com when you pay with PayPal. Like every program like this, there are some rules:

  • Money Back Guarantee Hotvero protects you if you do not receive your goods or if the item is not as described in the list. If this happens, you need to notify us within 30 days of your actual delivery date or your latest estimate.
  • This program is designed to protect purchases regularly sent by over 99% of listings on Hotvero.
  • If you have paid as a PayPal Member, you can not use this process, but you are of course still protected by PayPal Protection.
I haven't received an item - what should I do?

The amount of time required for an item to come often depends on the method of postage you choose when purchasing the item. You can review the estimated delivery time on the Order Details page.

To find this page, locate the item you ordered in your Purchase History in My Account and click More Actions and then View order details.

If the estimated delivery time has passed, you should contact us. To do so, go back to your Purchase History in My Account and click Contact us or you can email at hotvero.cs@gmail.com.

I receive an item that doesn't match the listing description, what should i do?

If you received an item that is wrong, damaged or otherwise not as described, we give you the option that we will resend your order accordingly, or we will refund you the price of the items you purchased (not including shipping cost).

I have received my item but it was delayed - what should I do?

If you have received your order, but the delivery is a bit late, then you can not demand us to refund your money. Due to delays in delivery, it depends on the post office and not our fault. We apologize about this.